Jetblue dosent return my Award credit for thier schedule change

[pilot]

I was scheduled to fly on Jetblue from JFK-SEA on flight 83 on Sept 19th on Jetblue. I had booked the flight through TrueBlue award. Apparently they had a schedule change or a cancellation, and now they have booked me from JFK-BOS-SEA. I am not able to make the flight since I cannot miss work.

I called Jetblue to refund me the true blue credit and put it back in my account, and they refused to do this. Even though it is their fault, they refused to return me the credit. This is the first time I have ever seen an airline not credit me for something that is their fault.

Do you knows know of any way how I can get the award back in my account? The agent I spoke to was just rude. I have always been a big fan of JetBlue, but after my experience today, I am never going to fly again. This is cheating and I dont expect airlines to treat thier customers this way.